PAL YEAR-ENDER 2017: To be 5-star, focus on the passenger

Monday January 1, 2018

Transformation from world-class to five-star airline characterized the year 2017 for Philippine Airlines. The flag carrier shifted to high gear on initiatives to raise its rating by airline/airport rating company Skytrax to four stars in 2018, and eventually to five stars by 2020. The goal is not a quick fix, but a multi-year top-to-bottom re-invention […]

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